bass fishing christmas cards
bad customer service, should i ask for a discount or giftcard?
I ordered a fishing pole from bass pro shops over a month ago. There were some missing pieces for the fishing reel. I made the complaint a month ago from today. They said the piece will be shipped within 14 days. well it’s been over 14 days and the pieces still haven’t been shipped. This was supposed to be a christmas present for my girlfriend. I’m not going to give it to her if there are missing pieces. How can I get a gift card or something else out of them for poor service?
First thing is to call the costumer service, speak with the person there if they cannot give you the results you are wanting ( which they prolly wont be able to ) ask for there superior keep doing this till you get to someone who can. be polite and nice thru the whole process. I have found the nicer you are the better chance of a result, but do have a sound of frustration in your voice that way they can hear you are not happy.
If at any time they hang up on you or do not satisfy you becuase of bad service call them back and let them know you are going to file a complaint with the BBB that will get there attention, may not help you but enuff of that and they will be hurting. but this is a last ditch if the first part does not work.
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